5 Ways to Defuse Customer Complaints

Marcianne Kuethen

Updated July 5, 2024

As use of online social media sites escalates, so does your vulnerability as a company in the face of customer dissatisfaction. “Failing to respond to even one unhappy customer can be costly,” says writer Ron Burley. How can you protect your company and satisfy customers that you are really listening? Read the full article here.

Originally published on inc.com by Ron Burley.

Marcianne Kuethen

Marcianne Kuethen is a Senior Writer at Amtec, where she has written over 700 blog posts in the past 18 years. Her family has led the company across three generations, from her father who founded Amtec in 1959 to her son Barrett who serves as President and CEO today. Outside of writing, she makes art, music, and gardens.